Frequently Asked Questions

Everything you need to know about your GolfRoots experience.

How do you ensure the quality of pre-owned golf clubs?

Every club undergoes a rigorous 15-point inspection by our certified golf professionals to verify authenticity, structural integrity, and condition grade before being listed.

What is your shipping policy for oversized golf bags and sets?

We offer flat-rate ground shipping on all orders. Oversized items like golf bags or full club sets are securely packaged in reinforced boxes to prevent damage during transit.

Can I return a club if it doesn't fit my swing?

Yes, we offer a 30-day playability guarantee. If you are not satisfied with the performance of your purchase, you can return it for a full refund or store credit, minus shipping costs.

Do you offer professional club fitting services?

While we are an online retailer, our team of experts is available via live chat to provide personalized recommendations based on your handicap, swing speed, and physical measurements.

How long will it take to receive my order?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, and you will receive a tracking number as soon as your gear leaves our warehouse.

Are the headcovers and tools included with used woods and hybrids?

Unless otherwise stated in the product description, pre-owned items do not guaranteed original headcovers or adjustment wrenches, though we include them whenever they are available.